Terms and Conditions

Last Updated: [June 2025]
Welcome to Home Sweet Home Family Cleaning Services!

These Terms and Conditions govern the use of our website, located at https://homesweethomefamily.com, and the services provided by our company.

By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the site.

2. Services and Estimates

All service estimates provided through our website or any communication channel are non-binding and subject to change after an in-person or virtual assessment of your home or business.

We reserve the right to modify or refuse services based on location, availability, or safety considerations.

3. Appointments and Cancellations

• Appointments can be scheduled through our website, phone, or text.

• A minimum of 24 hours' notice is required for cancellations.

• Missed or late cancellations may be subject to a fee.

4. Payments

• All payments are due upon completion of service unless otherwise agreed.

• We accept cash, credit/debit cards, and other secure electronic payment methods.

• Late payments may result in service suspension or additional charges.

5. Customer Responsibilities

Clients are responsible for:

• Providing accurate information about the property (number of rooms, condition, pets, etc.).

• Securing valuables or notifying us of fragile areas/items.

• Ensuring safe access to the property on the day of service.

6. Pet Policy

We are pet-friendly and happy to work around your pets. Please let us know in advance if pets will be present so we can plan accordingly.
We do not charge extra for pets, but we may adjust cleaning procedures based on pet-related factors.

7. Property Damage and Liability

Our team is trained and careful, but in the rare case of accidental damage:

• Please report it within 24 hours of service.

• We will evaluate the situation and respond accordingly.

• We are not liable for pre-existing damage or unstable items.

8. User-Generated Content (e.g. Reviews)

If you submit reviews, feedback, or testimonials, you agree that we may use, edit, and publish that content for promotional purposes.

9. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for their content, security, or privacy practices.

10. Intellectual Property

All content on this site—including logos, text, images, and layout—is the property of Home Sweet Home Family Cleaning Services and may not be copied, reused, or redistributed without permission.

11. Privacy

Your privacy is important to us. Please read our separate Privacy Policy to learn how we collect, use, and protect your information.

12. Modifications

We may revise these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our site and services constitutes your agreement to the updated terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us at:
📧 homesweethomefamily20@gmail.com
📞 561-255-7098